Heaps partners with brands and rewards programs that issue crypto rewards through digital codes. These digital codes are delivered via email and can be redeemed for cash value toward select cryptocurrencies on the Heaps platform.
What is Heaps?
Heaps is the easy and secure way to learn about the blockchain, earn crypto-back rewards, and buy Bitcoin and leading cryptocurrencies.
On Heaps, your crypto is secure. Heaps partners with Prime Trust, a qualified custodian, to establish trust accounts for every individual with crypto on our platform.
Join Heaps today and start your crypto journey.
Redeeming your crypto reward code
Electronic codes are delivered via email and can be redeemed for a cash value towards select cryptocurrencies on Heaps, our trusted crypto partner.
Here’s how it works:
- Redeem and receive code. Check your email for a unique crypto code from Heaps.
- Create Heaps account.* Once you verify your identity, you can get your crypto reward.
- Get your crypto.
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- On the mobile app:
- Log in to your Heaps account
- Click the “Redeem” present icon on the Home screen
- Enter your crypto code
- Continue to claim crypto
- Select your crypto
- Claim your reward to complete the redemption
- That’s it! Your crypto will be added to your Heaps wallet instantly and transaction details can be found under the purchased asset’s “Transactions” card.
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On the web app:
- Log in to your Heaps account
- Head to My account and then to Redeem
- Enter your crypto code
- Continue to claim crypto
- Select your crypto
- Claim your reward to complete the redemption
- That’s it! Your crypto will be added to your Heaps wallet instantly and transaction details can be found under My account > Redeem > Redemption history.
- On the mobile app:
*Financial regulations require Heaps to verify your identity before buying or selling crypto. Heaps is not available to residents in the state of New York, Hawaii, South Dakota, Texas, Connecticut or North Carolina. Crypto comes with risk.
Helpful information to know
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Where was my crypto reward sent?
- Your crypto reward was sent to the email provided during checkout. Please check the inbox for the email address provided—make sure to check spam, too. If you still can’t find your crypto reward, please submit a support ticket and a Heaps team member will be in touch soon.
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Why do I need to verify my identity before claiming my reward?
- In order to buy and sell cryptocurrency, US financial regulations require Heaps to collect information to verify your identity. For more information, please view our Help Center article here.
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How long will it take to verify my identity?
- Once your information and photo ID have been submitted, verification usually takes around 5-30 seconds. Most users will be verified automatically through our platform, but some may need to be manually reviewed, which can take up to a few days. For more information, please view our Help Center article here.
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Is my crypto reward refundable?
- If you’d like a refund for an unredeemed crypto reward, please reach out to support stating that you’d like a refund with your unique crypto code. Once support receives your request, please allow up to two business days for the refund to be completed.
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Can I transfer my crypto reward to another wallet address?
- You need to redeem your crypto reward first to transfer your crypto to another wallet address. You will not be able to transfer an unredeemed crypto reward code since it is just a code. Once redeemed, for security purposes, your crypto will be available to withdraw to an external wallet 10 days after the initial date you deposited funds to place the transaction.
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How do I contact Heaps support?
- You can contact Heaps support by submitting a support ticket or sending an email to support@getheaps.com. Don’t hesitate to reach out, the Heaps team is happy to answer any questions or help solve a problem.
- Get the most out of Heaps by visiting getheaps.com