NOTE: This email was sent to verified users with an account balance as of June 30, 2023.
Dear Heaps user,
As we previously shared with you, Heaps’ qualified custodian partner, Prime Trust, has frozen cash and crypto transactions on the platform.
In response, we informed you of our decision to make a voluntary accommodation to you by refunding the full value of your digital assets and cash reflected in your Heaps account, since we believe that there is significant uncertainty as to whether your assets will be recovered from Prime Trust.
The current value of your cash and crypto assets as of 12:01 a.m. CST on June 30, 2023 is $X.
We will reach out next week with instructions on how you may submit a refund request of this amount, and the required timeline. You are not required to submit a refund request, but if you choose not to, you will be responsible for seeking recovery against Prime Trust directly.
In the meantime, please don’t hesitate to reach out with any questions. Thank you for your patience and understanding.
Heaps Team