NOTE: This email was sent to verified users with an account balance as of June 30, 2023.
Dear Heaps user,
Last week, we informed you of our decision to make a voluntary accommodation to you by refunding the full value of your digital assets and cash reflected in your Heaps account, since we believe that there is significant uncertainty as to whether your assets will be recovered from Prime Trust.
The current value of your cash and crypto assets as of 12:01 a.m. CST on June 30, 2023 is $X.
To request a refund:
- Sign into Heaps prior to Thursday August 31, 2023 using the following link: https://app.getheaps.com/redirect?page=refund-request
- Carefully review the refund request agreement, provide your email and current mailing address, and submit with your signature
- You should receive your refund amount via check in the mail within 4-6 weeks of the submission date
You are not required to submit a refund request, but if you choose not to, you will be responsible for seeking recovery against Prime Trust directly. The deadline to submit a request for refund is Thursday, August 31st, 2023.
Please don’t hesitate to reach out with any questions. Thank you for your patience and understanding.