To cash out your funds, you first need to sell your cryptocurrency for cash, then you can either transfer the funds to your bank or buy more crypto. There's no limit on the amount of crypto you can sell for cash.
To sell your crypto:
- From a web browser, click Buy / Sell
- On the Sell tab, select the asset you want to sell and enter the amount
- Click Sell > Sell now to complete this action
To cash out:
- From a web browser, select your Cash USD under My assets
- On the Cash out tab, enter the amount you want to cash out and then click Continue
- Choose your cash out destination and then click Continue
- Click Cash out now
- Before completing your withdrawal, you will also receive an email from Prime Trust directly to authorize the transaction. This ensures that Heaps can never move your money without your permission. The email will contain a link to Prime Trust's website at primetrust.com, where you will confirm the withdrawal. You have 24 hours to confirm your withdrawal.
- Once confirmed, allow up to 5 business days for the transfer to arrive in your bank